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Making a Complaint

대화 시작

Making a Complaint

초급 영어 · 성인 한국어 사용자

오늘의 목표

주문이 잘못됐거나 음식이 차갑거나 늦게 나왔을 때 정중하게 문제를 말하고 해결을 요청할 수 있다.

대화 흐름

  1. 1. 문제 알리기
  2. 2. 잘못된 주문
  3. 3. 차가운 음식
  4. 4. 늦은 주문
  5. 5. 누락된 메뉴
  6. 6. 재조리 요청
  7. 7. 교환 요청
  8. 8. 매니저 요청
  9. 9. 해결 확인
  10. 10. 감사

핵심 표현

  1. 1. Excuse me, there's a problem. — 실례합니다, 문제가 있습니다.
  2. 2. This isn't what I ordered. — 이건 제가 주문한 것이 아닙니다.
  3. 3. My food is cold. — 음식이 차갑습니다.
  4. 4. We've been waiting a long time. — 오래 기다리고 있습니다.
  5. 5. We haven't received our drinks. — 아직 음료를 받지 못했습니다.
  6. 6. Could you bring the correct order? — 맞는 주문을 가져다주시겠어요?
  7. 7. Could you heat this up? — 이걸 데워주시겠어요?
  8. 8. Could I speak to the manager? — 매니저와 이야기할 수 있을까요?
  9. 9. That's much better. Thank you. — 훨씬 낫네요. 감사합니다.
  10. 10. Thank you for taking care of it. — 처리해 주셔서 감사합니다.

다양한 표현

문제 시작
  • Excuse me, there's a problem.
  • Could you help me with this?
  • I'm sorry, but something is wrong.
잘못된 주문
  • This isn't what I ordered.
  • I ordered the chicken, not the fish.
  • This is the wrong dish.
온도
  • My food is cold.
  • This isn't hot enough.
  • Could you heat this up?
지연
  • We've been waiting a long time.
  • How much longer will it take?
  • Our order hasn't arrived yet.
누락
  • We haven't received our drinks.
  • We're still waiting for one dish.
  • We didn't get the side salad.
해결
  • Could you bring the correct order?
  • Could I speak to the manager?
  • Thank you for taking care of it.

상황별 대화 예문

A. 잘못된 메뉴Wrong Dish

Guest (손님): This isn't what I ordered.

Staff (서빙 직원(매니저)): I'm sorry. What did you order?

Guest (손님): The grilled chicken.

Staff (서빙 직원(매니저)): I'll bring the correct dish right away.

B. 차가운 음식Cold Food

Guest (손님): My food is cold.

Staff (서빙 직원(매니저)): I'm sorry about that.

Guest (손님): Could you heat this up?

Staff (서빙 직원(매니저)): Of course.

C. 오랜 대기Long Wait

Guest (손님): We've been waiting a long time.

Staff (서빙 직원(매니저)): I apologize. I'll check with the kitchen.

Guest (손님): Thank you.

D. 음료 누락Missing Drinks

Guest (손님): We haven't received our drinks.

Staff (서빙 직원(매니저)): I'm sorry. I'll bring them now.

Guest (손님): Thanks.

E. 매니저 요청Manager

Guest (손님): Could I speak to the manager?

Staff (서빙 직원(매니저)): Certainly. I'll get the manager.

Guest (손님): Thank you.

F. 해결Resolved

Staff (서빙 직원(매니저)): How is everything now?

Guest (손님): That's much better. Thank you.

Staff (서빙 직원(매니저)): I'm glad to hear that.

실전 대화 시작